Terms and Conditions for Our AI Music Learning Platform & Courses

1. Definitions

In these Terms:

• Account: the registered user account created to access the Services.
• Course: an asynchronous self-study pack and/or a synchronous instructor-led program offered on the Platform.
• Digital Content: lessons, videos, quizzes, worksheets, PDFs, songs, learning resources, AI evaluation features, dashboards, certificates (if applicable), and related materials.
• Order: your purchase request for a plan, course, or access to Digital Content.
• Payment Processor: our payment gateway and its authorized partners used to process payments (including Axis Bank payment gateway or its partners, where applicable).
• You: the user of the Services, or the parent/legal guardian if the learner is a minor.

2. Eligibility and accounts

1. You must provide accurate, current information when creating an Account and during checkout.
2. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.
3. If the learner is under 18, a parent or legal guardian must create and manage the Account, provide required consents, and supervise the learner’s use.

3. Our Services

1. The Services provide music education via Digital Content, AI-enabled evaluation tools, and, where offered, live online classes with instructors.
2. We may update, improve, replace, or discontinue features, content, or Courses from time to time.

4. Access, license, and usage rules

1. When you purchase a plan, you receive a limited, personal, non-exclusive, non-transferable license to access the Digital Content during the stated access period.
2. Purchases are tied to the Account used at checkout and cannot be transferred, resold, sublicensed, or shared.
3. You must not share logins, stream access to others, or distribute paid Digital Content outside the Services.
4. Where downloads are provided (for example, PDFs), you may use them for personal learning only and must not redistribute them.

5. Acceptable use and prohibited activities

You agree not to:

• Copy, reproduce, distribute, publicly display, sell, or exploit Digital Content except as permitted by these Terms.
• Reverse engineer, scrape, probe, or attempt to access non-public areas of the Services.
• Circumvent security features, access controls, or usage limits.
• Upload malware or attempt to disrupt the Services.
• Use the Services to harass, abuse, or violate the rights of others.
• Use the Services in a way that violates applicable laws.

We may suspend or terminate access if we reasonably believe you violated these Terms.

6. Pricing, taxes, and payments

1. Pricing, inclusions, and access periods are described on product pages and at checkout. If there is any mismatch, the checkout display at the time of purchase controls.
2. Applicable taxes (including GST, where applicable) may be included in the price or added at checkout based on your billing details and place of supply.
3. Banks, card networks, or wallet providers may apply conversion rates and additional fees that we do not control.

7. Payment processing, failed transactions, and duplicate charges

1. Payments are processed through the Payment Processor. A transaction is considered complete only after successful authorization and confirmation.
2. We are not responsible if a payment is refused or declined by your bank, card provider, wallet, or the Payment Processor.
3. If any processing or convenience fee is displayed at checkout, it is payable by you. Your bank may also charge additional fees.
4. If you believe you were charged more than once, contact us with your Order details. Verified duplicate payments may be refunded as set out below, and subject to payment gateway rules.

8. Payment discrepancy and reconciliationof  refunds (technical and duplicate payments)

This section applies to payment-related issues such as technical failures, duplicate charges, or payments not reflecting in our official records. Refund eligibility for Courses and Digital Content access is governed by the Return and Refund Policy linked above.

8.1 Technical issues

In case of any technical error where payment is deducted from the payer’s account but does not reflect in our official order records, the Company shall not be held responsible for delays caused by the bank or Payment Processor. If such a case is confirmed by the payment gateway, reconciliation will be initiated.

8.2 Multiple payments

If duplicate or multiple payments are made for the same transaction, and this is confirmed by the payment gateway, we will process a refund for the excess amount.

Refunds will be made to the original mode of payment within 10 to 15 working days after confirmation.

8.3 Other discrepancies

For any other issues related to payment discrepancies, contact:

• Phone: +91-97118-05049
• Email: admin@LorraineMusic.ai

8.4 Non-refundable transactions (payments)

Except for the cases mentioned in this Section 8 and any refunds expressly allowed under the Return and Refund Policy, all other payments made are non-refundable, and cancellations are not permitted.

9. Refunds and cancellations for Courses and Digital Content

1. Refunds and cancellations for Courses are governed by our Return and Refund Policy, which forms part of these Terms by reference.
2. Because many Services provide immediate access to Digital Content, refunds may be limited once access is granted or content is consumed, as described in the Return and Refund Policy.
3. If you have a billing issue, contact us first so we can resolve it quickly. Initiating a chargeback through your bank may result in temporary suspension of access while the issue is reviewed.

10. Live classes (if applicable)

1. For instructor-led programs, scheduling details, session duration, and program structure are described on the product page, at checkout, or during onboarding communications.
2. No refunds are provided after the first live class is delivered, or if the cancellation request is received less than 48 hours before the first scheduled live class, except where required by law or as stated in the Return and Refund Policy.

11. AI evaluation and educational disclaimer

1. The Platform may provide AI-based evaluation and feedback to support practice and learning.
2. Feedback and scores are informational and educational. They do not guarantee outcomes, exam results, certifications, admissions, or performance levels.
3. AI evaluation may be affected by device quality, microphone input, internet connectivity, background noise, and other technical factors.

12. Intellectual property

1. The Services, including Digital Content, software, branding, visuals, audio, videos, text, and course structure, are owned by the Company or its licensors and are protected by intellectual property laws.
2. Your purchase grants access rights only. It does not transfer ownership of any intellectual property.

13. User submissions and feedback

1. If you submit content (for example, responses, uploads, feedback, testimonials), you grant us a non-exclusive right to use it to operate, maintain, improve, and promote the Services, subject to applicable law and your rights under the Privacy Policy.
2. You confirm you have the rights to submit such content and that it does not infringe third-party rights.

14. Third-party services and links

1. The Services may integrate with or link to third-party services (for example, payment processing, analytics, communications tools). Your use of those services may be governed by their terms and policies.
2. We are not responsible for third-party websites, tools, or content.

15. Privacy

Your use of the Services is also governed by our Privacy Policy: https://lorrainemusic.ai/privacy-policy/

16. Suspension and termination

1. We may suspend or terminate your access if you breach these Terms, misuse the Services, attempt fraud, or if required by law.
2. Termination may result in loss of access to Digital Content, subject to any mandatory consumer rights and refund rules.

17. Disclaimers

1. The Services are provided on an “as is” and “as available” basis.
2. We do not warrant uninterrupted access, error-free operation, or that content will always be available without interruptions due to maintenance, upgrades, or circumstances outside our control.

18. Limitation of liability

1. To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages.
2. To the maximum extent permitted by law, our total liability for any claim related to an Order will not exceed the amount you paid for the relevant plan giving rise to the claim.
3. Nothing in these Terms limits liability that cannot be limited under applicable law.

19. Indemnity

You agree to indemnify and hold harmless the Company from claims, damages, losses, and expenses arising out of your misuse of the Services, violation of these Terms, or infringement of any rights of another.

20. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on the Platform with an updated “Last updated” date. Continued use of the Services after changes means you accept the updated Terms.

21. Governing law

These Terms are governed by the laws of India.

22. Contact

If you have questions about these Terms, billing, or support, contact us:

• Email: admin@LorraineMusic.ai
• Phone: +91-97118-05049
• Address: WeWork Forum, DLF Cyber City, Phase III, Gurugram, Haryana 122002, India

Company identification details such as GSTIN may be displayed on invoices and official communications, as applicable.