Privacy Policy

Effective date: 01-Feb-2026

Last updated: 01-Feb-2026

  1. Who we are

LORRAINE MUSIC AUGMENTED INTELLIGENCE PRIVATE LIMITED (“Company”, “we”, “us”, “our”) operates LorraineMusic.ai and related online services, learning portals, and applications that link to this Privacy Policy (collectively, the “Service”).

We provide music education programs, including:

(a) self-paced learning content with guided lessons, songs, worksheets, quizzes, webinars, certificates, and AI evaluation features, and

(b) live online classes with teachers, assessments, workshops, and certification.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use the Service, create an account, purchase a plan, participate in lessons, or otherwise interact with us.

  1. Scope

This Privacy Policy applies to information we collect through the Service, including when you:

(a) Visit our website or landing pages,

(b) Create or manage an account,

(c) Purchase or access any of our music education plans, and

(d) Use learning features such as quizzes, worksheets, AI evaluation, certificates, webinars, and live classes.

If you use a third-party website or service through links on our Service, that third party’s privacy practices apply to their processing.

  1. Definitions

“Personal information” (or “personal data”) means information that identifies you or can reasonably be linked to you. “Processing” means collecting, using, storing, sharing, or deleting personal information.

  1. Information we collect

We collect information in three main ways: information you provide, information we collect automatically, and information from third parties.

4.1 Information you provide

Depending on how you use the Service, you may provide:

(a) Account and profile information: name, email address, phone/mobile number, login credentials, city, country, age or date of birth, learner level, and similar profile details.

(b) Learner and education information: practice preferences, lesson progress, quiz responses, worksheet submissions, and performance outcomes.

(c) Communications: messages you send to us, support requests, feedback, and survey responses.

(d) Purchase and billing information: the plan you purchase, billing address where applicable, and payment confirmations. We do not require you to share full card details directly with us if payments are processed via our payment gateway.

(e) Optional information: any information you voluntarily submit in forms or uploads.

4.2 Learning content and AI evaluation inputs

To deliver music education features, we may process inputs associated with learning activities, which may include:

(a) Audio recordings or performance samples submitted for evaluation,

(b) Practice and interaction logs (for example, lesson attempts, scores, timing, completion, and access periods),

(c) Content you upload or enter (for example, answers, notes, or comments).

We may use deidentified and aggregated information to improve our lesson design and evaluation models. We do not attempt to reidentify deidentified data.

4.3 Information collected automatically

When you visit or use the Service, we may automatically collect:

(a) Device and log data: IP address, device type, browser type, operating system, language, date and time of access, pages viewed, and referral information.

(b) Usage data: interactions with lessons, pages, features, and buttons.

(c) Cookies and similar technologies: identifiers stored in your browser or device that help the Service function and help us understand usage. See Section 8.

4.4 Information from third parties

We may receive information from:

(a) Payment and banking partners: confirmations, limited billing details, fraud signals, and transaction identifiers from our payment gateway and acquiring partners (for example, Axis Bank and its processing partners).

(b) Service providers: analytics, customer support, communications tools, identity verification where needed, and security providers.

(c) Public sources: limited information that you choose to make public, only where relevant (for example, testimonials you submit for publication).

4.5 Sensitive information

We do not intentionally collect sensitive personal data (such as biometric identifiers, government ID numbers, or health data) unless you choose to provide it and it is necessary for a specific purpose you request. Please do not submit sensitive information unless requested by us for a valid purpose.

  1. How we use information

We use personal information to:

(a) Provide the Service: create accounts, deliver lessons, provide access to content, track progress, and issue certificates where applicable.

(b) Provide AI-powered evaluation features: analyze learning inputs to generate feedback and improvement guidance.

(c) Process purchases: manage subscriptions or one-time purchases, confirm payments, and provide receipts and access periods.

(d) Provide support: respond to inquiries, troubleshoot issues, and communicate service updates.

(e) Improve and secure the Service: troubleshoot, monitor performance, prevent fraud, and enforce our terms.

(f) Communicate marketing messages: send newsletters or promotions where permitted by law and your preferences, and allow you to opt out at any time.

(g) Comply with law: meet legal obligations and respond to lawful requests.

  1. Legal bases and consent

Depending on where you live, we rely on different legal bases for processing:

(a) Contract: to provide the Service you request and to deliver purchased plans.

(b) Consent: for certain cookies, marketing communications, and where required for processing learning inputs.

(c) Legitimate interests: to improve our Service, prevent fraud, and secure systems, where these interests are not overridden by your rights.

(d) Legal obligation: to comply with applicable laws, taxes, accounting, and regulatory requirements.

If you withdraw consent, it will not affect processing that occurred before withdrawal, and some features may no longer be available.

  1. Payment processing

Payments for our plans are processed via banking and payment partners (for example, Axis Bank and its processing partners). We receive payment confirmation and limited transaction details needed for accounting and access control. Card details are handled by the payment processor in accordance with applicable security standards such as PCI DSS. We do not store full card numbers or sensitive authentication data on our servers.

  1. Cookies and similar technologies

We use cookies and similar technologies to:

(a) Operate the Service and keep you signed in,

(b) Remember preferences,

(c) Understand usage and improve performance,

(d) Measure the effectiveness of campaigns where enabled.

Cookie categories may include:

(a) Strictly necessary: required for the Service to function.

(b) Functional: remember preferences and settings.

(c) Analytics: help us understand usage and improve performance.

(d) Advertising: used to measure or personalize marketing where enabled.

You can manage cookies through browser settings and, where available, our cookie controls. If you disable certain cookies, some features may not work.

  1. How we share information

We do not sell personal information. We share personal information only as necessary, including with:

(a) Service providers: hosting, storage, analytics, communications, customer support, security, and infrastructure vendors who process data on our instructions.

(b) Payment partners: Axis Bank and related payment processing partners for transaction processing and fraud prevention.

(c) Instructors and program delivery partners: where needed to deliver live classes, assessments, certifications, and learner support.

(d) Legal and safety: to comply with legal obligations, respond to lawful requests, enforce our terms, and protect rights, property, and safety.

(e) Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets, subject to appropriate protections.

We require our service providers to protect personal information and use it only for the services they provide to us.

  1. International data transfers

We may use service providers that process data in countries other than where you live. Where required, we implement appropriate safeguards for cross-border transfers, such as contractual protections and security measures.

  1. Data retention

We retain personal information only for as long as necessary for the purposes described in this Policy, including to:

(a) Provide the Service and maintain your account,

(b) Comply with legal, tax, and accounting obligations,

(c) Resolve issues and enforce agreements,

(d) Maintain security and prevent fraud.

When retention is no longer necessary, we delete, anonymize, or deidentify information unless we must keep it to comply with the law.

  1. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no system can be guaranteed to be fully secure, and you use the Service at your own risk.

  1. Children and parental responsibility

Our Service may be used by minors only with the involvement and consent of a parent or legal guardian, where required by applicable law. If you are a parent or guardian and believe that a child has provided personal information without your consent, contact us and we will take appropriate steps to delete the information where required.

  1. Your rights and choices

Depending on your location and applicable law, you may have rights including:

(a) Access: Request a copy of your personal information.

(b) Correction: request correction of inaccurate or incomplete information.

(c) Deletion or erasure: request deletion of personal information, subject to legal retention requirements.

(d) Withdraw consent: withdraw consent for processing where we rely on consent.

(e) Objection or restriction: object to certain processing or request restriction where applicable.

(f) Data portability: request a portable copy where applicable.

(g) Grievance redressal: you may raise a complaint with us and, where applicable, with a regulator.

To exercise rights, contact us using Section 16. We may need to verify your identity before fulfilling requests.

14.1 Marketing choices

You can opt out of marketing emails by using the unsubscribe link in our emails or contacting us. Transactional and service communications may continue.

14.2 Automated processing

Some features may use automated processing to generate learning feedback (for example, AI evaluation). We use these outputs to support learning and do not use automated decisions to produce legal or similarly significant effects without appropriate safeguards where required by law.

14.3 California notice

If you are a California resident, you may have additional rights under California privacy laws. We will provide any required notices and choices applicable to your use of the Service.

  1. Third-party links and embedded content

Our Service may link to third-party websites or include embedded content. We are not responsible for third-party privacy practices. Review their policies before providing information.

  1. Contact

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:

Privacy Team

LORRAINE MUSIC AUGMENTED INTELLIGENCE PRIVATE LIMITED

Address: WeWork Forum, DLF Cyber City, Phase III, Gurugram, Haryana 122002, India

Email: admin@lorraineMusic.ai

Phone: +91-97118-05049

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Service and update the “Last updated” date above. Continued use of the Service after the update constitutes acceptance of the updated Policy.